Whisper's Horse Hearts Store Policy

TERMS OF SERVICE

Production and Fulfillment Times

Orders may take up to 5 business days to be fulfilled and prepared for shipment. This includes all horse hearts treats. All orders will be sent to the customer as soon as they are prepared. If there should be a delay which affects order time, the customer will be notified immediately. Any order placed after 8PM EST will begin processing on the next business day. 

Return Policy

Due to the nature of our products, we are unable to accept any opened product as returns. Please review our full Return Policy located here

Cancellation Policy

If you should need to cancel an order, you must contact us at info@whispershorsehearts.com within 24 hours of placing the order. We will only process a full refund for order cancellations submitted within the 24 hour time frame. This includes any custom birthday hearts. 

PRIVACY & SAFETY

What Data is Collected?

When you visit our website, your device's IP address is automatically collected to provide us with insight on our website's interactions. Information that you give us such as email address, name, phone number, or address are all collected and securely stored. Your payment details will also be securely stored upon checkout.

How Do We Collect Data?

Aside from your IP address, the only data that is collected will be that which you enter onto our site, such as by filling out the contact-us form or by completing the payment process. Your personal information will only be used for the reasons listed in this policy statement. 

Why Do We Collect Your Information?

We collect the information that can be used for marketing analysis or may be necessary in order to make a purchase. If you submit your information to us, it will be used solely for the purpose that you give it to us. For example, if you submit your email address to us on the home page, we agree to only use it for marketing campaigns, store updates, or promotions related purposes. 

How Do We Store or Use Your Information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Withdrawal of Consent

If you do not wish for Whisper's Horse Hearts to process your data any longer, please email us at info@whispershearts.com

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting to this site. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Disclosure

We may release your personal information if we are required by law to do so or if you violate our Terms of Service.

Payment

Our E-Commerce platform is supported by Paypal. To view Paypal's Privacy Statement and/or Terms of Service, click here.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
All credit card information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

Questions

If you have any questions about this Privacy Statement or simply want more information, please contact us at info@whispershearts.com

WHOLESALE INQUIRIES

We are always interested in getting our healthy horse heart treats out to as many valued customers as possible. If you are interested in placing a wholesale order, please contact us by emailing your request to info@whispershearts.com

PAYMENT METHODS

Credit / Debit Cards
Paypal

Venmo/CashApp {Must use Contact Us section to receive information on how to place orders this way}